I thought I’d start sharing a some of the best. I often come across books that help me in my work. 941 Views Difficult Conversations some initial thoughts by SocialWorkShorts When it comes to conversations in Social Work practice, particularly difficult ones, we have to start with the question What are we trying to achieve What is the problem we are trying to overcome Often, I’d suggest, it’s the (almost) impossible. This book is full of helpful advice (and sample language) on how to navigate high-stakes conversations and make sure you feel safe doing so. This book is approved for SHRM recertification credit. By Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler Grenny is one of my go-to experts on all things related to difficult conversations. This book starts off by looking at three conversations The ‘what happened’ conversation (I’ve definitely had a few of these), the feelings conversation, and the identity conversation. Only then can you have that all important conversation. the science and art of having difficult conversations by diving into this interactive guide. Difficult Conversations: How to Discuss What Matters Most is written by Douglas Stone, Bruce Patton, and Sheila Heen. A time that suits both people, in a private place and preferably on neutral ground. Finally it helps to consider the when and where. It shows how to separate the facts from assumptions – after all this is only your perspective on the issue consider the importance of emotions yours and theirs – you won’t be having this conversation alone! Identify a range of positive outcomes – you want to come out with. Douglas Stone, Bruce Patton and Sheila Heen use. If the answer is yes then is the time to prepare. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. The reader is then invited to analyse why they need to have the conversation and indeed if they need to have it all. But as a mediator I know if disagreements are nipped in the bud early and addressed the right way they can lead to learning for both parties and a better future relationship.ĭifficult Conversations enables the reader to identify what makes the conversation difficult – be it a conflict of interests different styles different perspectives lack of trust. It’s often an issue they want to raise really badly, with a colleague or their manager, the sort of problem that often ends up months later in mediation. ![]() ![]() In plain and simple language, peppered with realistic examples this slim volume takes the reader through the process needed to have that conversation that they’ve been putting off. But this simple, practical book has helped many of people I know have the difficult conversations they need to have and is one they return to over and over. I know having difficult conversations is not much fun and often so hard to do. If you can learn to disagree well you can grow and flourish. Indeed, the Chinese symbol for conflict is danger and opportunity. ![]() They are often the catalyst for change and creativity. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less.
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